Travelite Ubi Luggage Repair Shop: Weekday Warranty Fixes

If your suitcase carries a brand that Travelite Holdings distributes in Singapore, the place its warranty points you to is not a mall counter but a ground-floor unit in the company's own building in Ubi. The Travelite repair centre sits at 53 Ubi Avenue 3, #01-01 Travelite Building, Singapore 408863, a short walk from Ubi MRT on the Downtown Line. It calls itself an authorised luggage repair centre, and it is upfront that it only works on the brands on its list. Owners of other makes are turned away, so check the label before you make the trip.

Travelite is a listed Singapore company rather than a back-street workshop. According to its 2025 annual report, founder Thang Teck Jong started the luggage business in 1986 to distribute luggage in Singapore, and the group now represents more than 20 international brands, either as licensee or distributor, across nine distribution countries. The company was listed on the old SGX SESDAQ board in 2007 and moved up to the Mainboard in 2009.

The brand roster on the Travelite website is a long one. It includes Delsey Paris, Hedgren, Wenger, American Flyer, Traveler's Choice, Crocodile, Pierre Cardin, Ted Baker, Beverly Hills Polo Club and Van Heusen, among others. Those are the names to look for on your case. The building at 53 Ubi Avenue 3 is also the group's registered office, which is why the repair desk shares its address with the corporate reception.

The repair page is clear about the first step. The team then tells you whether your warranty is still valid, or gives a repair quotation if it has run out.

Be patient with the reply. The page carries a notice that an unprecedented surge in enquiries has slowed the after-sales team, and it says responses can take two to three days. If you hear nothing after a few days, the team asks you to message again. You can also leave your mobile number through the site's chat box, or email thl.online@etravelite.com, so that someone can call you back.

This is not a same-day counter. Because of what the company calls a sudden boom in travel, it tells customers to expect a repair time of at least three to four weeks. At the building, give the reception team your Service Form number and they will bring the case out.

That timeline makes the centre a poor fit for a broken wheel two days before a flight. It suits owners who have just come home from a trip, still have the receipt, and want a warranty claim handled properly by the distributor rather than a generic part fitted elsewhere. If you need speed, an independent repairer with same-day service is the better call, though you give up the authorised route.

For manufacturing defects, the page refers you to the limited warranty printed on the product's original hang-tag, which sets the duration and terms for each model. At its discretion, the centre either repairs or replaces a faulty product under those terms. Keep the hang-tag along with the receipt; it is the document the team relies on.

The list of exclusions is long and specific. Normal wear and tear such as abrasions, minor cuts, scratches, dents and dirt is not covered, and nor are accidents, negligence, improper use or poor maintenance. Zippers that have lost their track through forceful use are excluded, as is any case loaded beyond its maximum weight. A repair done badly by a third party voids the cover too. Body cracks and damage caused by airlines or other carriers are not warranty matters at all.

Travelite's advice for airline damage is to inspect your luggage thoroughly before you leave the airport and file a damage claim with the airline straight away. Each carrier has its own rules for baggage claims, so the airline's process comes first. Once the claim is under way, the centre can still quote for a paid repair if the brand is on its list, but it will not treat carrier damage as a warranty defect.

The page also flags territorial limits. Not all licensee brands carry international warranty coverage, so a case bought overseas under one of these names may be repaired for a fee or turned down at the centre's discretion. If you bought your Delsey or Hedgren abroad, mention where in your first message and attach the receipt; it will save a round of back-and-forth.

Ubi is an industrial estate in the east of the island, and Ubi Avenue 3 runs past blocks of factories, warehouses and company offices rather than shops. The company names Ubi MRT, station DT27 on the Downtown Line, as the nearest stop. Because the centre closes for lunch between 12pm and 1pm, aim to arrive mid-morning or after 1pm so you are not left waiting on the pavement with a heavy case.

The estate is mostly businesses, so plan any detour by train. One stop west on the Downtown Line, MacPherson station connects to the Circle Line and sits close to MacPherson Market and Food Centre, a neighbourhood hawker centre that suits a cheap lunch. Heading the other way, Kaki Bukit and Bedok North stations bring you into the older eastern HDB towns, where coffee shops and wet markets fill the void decks.

Address: Travelite Repair Centre, 53 Ubi Avenue 3, #01-01 Travelite Building, Singapore 408863. Hours: Monday to Friday 9.30am to 12pm and 1pm to 5.30pm, closed on public holidays and weekends. Email: thl.online@etravelite.com. Nearest MRT: Ubi (DT27). Bring: brand, model and serial number, proof of purchase or warranty card, and the hang-tag if you still have it. Turnaround: at least three to four weeks. Brands: only those on Travelite's authorised list.