Mayfair Luggage Repair Shop: RIMOWA's Bond Street Repairs

For owners of a grooved RIMOWA case, the most complete repair desk in London is not tucked away in an industrial estate but on one of the city's smartest shopping streets. RIMOWA London New Bond Street, at 125 New Bond Street, W1S 1DY, gives an entire floor of its five-storey boutique to client care, and the brand's official store page lists repair among the services carried out in the shop. If a wheel has cracked on the Heathrow Express or a handle has jammed halfway up, this is where to bring it.

RIMOWA moved into this address in spring 2025. LVMH's announcement says the boutique was inaugurated on 16 April, and FashionUnited's report from 18 April 2025 describes it as the brand's relocated boutique on the street. The building keeps its historic facade, while inside a bespoke staircase in metal, terrazzo and glass links the two retail floors and climbs toward a renovated skylight that floods the stairwell with daylight.

The detail that matters for travellers is the client care floor. According to LVMH, an entire level is dedicated to it, providing immediate on-site repairs and access to replacement parts. That arrangement is tied to the lifetime guarantee RIMOWA introduced in 2022, and it means a much wider range of jobs can be handled in Mayfair than at a small department-store concession, where cases are more often sent away.

RIMOWA's official store page for New Bond Street, in its February 2026 version, lists Sunday 12:00 PM to 6:00 PM and Monday through Saturday 10:00 AM to 7:00 PM. The same page warns that in-store appointment bookings may differ from store opening hours, so the slots offered online will not necessarily cover the full trading day.

Booking an appointment before you arrive is the most reliable way to have a specialist ready when you walk in, particularly on Saturdays, when Bond Street is at its busiest. The services listed for this store are pick-up in store, repair, customise in store, in-store appointments and luggage tag hot stamping, so a repair visit can double as a chance to add a personalised tag.

RIMOWA's guarantee terms state that functional damage to suitcases purchased on or after 25 July 2022 is covered for life. In practice that means wheels that no longer roll, handles that no longer extend or lock, and locks that no longer close are in scope. Bags, special items and suitcases bought before that date are covered for the legal or standard warranty period instead, so the purchase date is the first thing staff will look at.

Cosmetic damage that does not affect how a case works, such as dents and scratches from baggage belts, falls outside the guarantee. For that kind of job, and for any repair out of warranty, a RIMOWA repair expert assesses the case and gives a quote. RIMOWA does not publish a fixed UK repair price list, so the figure comes from that assessment rather than from a menu.

Register the suitcase in a My RIMOWA account or carry the receipt, because proof of the purchase date decides whether the guarantee applies. Empty the case before visiting; technicians need to open it to reach the wheel housings and the telescopic handle mechanism. If a wheel has broken off entirely, carry the case rather than rolling it on the stub, which can damage the housing and turn a quick wheel swap into a bigger job.

Weekday mornings shortly after the 10:00 opening are calmer than afternoons. Visitors flying out of London soon should mention their departure date when booking, since the client care floor's on-site stock is what makes same-visit fixes possible, and a job needing a part from elsewhere will take longer. This desk repairs RIMOWA products only, so owners of other brands should look to a general luggage repairer instead.

Bond Street station, served by the Elizabeth line and the Central and Jubilee lines, is the closest Underground stop, a short walk south along New Bond Street. Green Park station on the Piccadilly, Victoria and Jubilee lines is the alternative from the southern end. Wheeling a damaged case along Mayfair's pavements is manageable, but the crowds near Oxford Street can make the northern approach slow on weekend afternoons.

The street itself is a parade of jewellers, fashion houses and art dealers, and the boutique's preserved facade blends in with its neighbours. Look for the grooved cases in the window; the flagship's opening edition was a British Racing Green Original Cabin with an oversized monogram and the store's coordinates laser-etched on the shell, a nod to London's parks.

A short stroll south, the bronze sculpture "Allies" shows Winston Churchill and Franklin D. Roosevelt seated on a bench where Old and New Bond Street meet, and it is a favourite photo stop. Sotheby's auction house is on New Bond Street too, and its public viewing galleries before sales are free to enter.

Further west, Savile Row's tailoring houses line the street running parallel to Regent Street, and the covered Burlington Arcade off Piccadilly, policed by uniformed beadles, is a quiet place to browse. Fortnum & Mason on Piccadilly makes a good final stop for tea before going back to collect the case.

RIMOWA London New Bond Street, 125 New Bond Street, London W1S 1DY. Opening hours on the official store page: Monday to Saturday 10:00 AM to 7:00 PM, Sunday 12:00 PM to 6:00 PM. Appointment slots are set separately from those hours. In-store services include repair, pick-up in store, customisation and luggage tag hot stamping. Repairs are for RIMOWA products; suitcases bought from 25 July 2022 carry lifetime cover for functional damage, and other work is quoted after inspection. Nearest stations: Bond Street and Green Park. The client care floor stocks replacement parts, which is why many wheel and handle jobs can be finished during the same visit.